Terms and Conditions

Last updated: October 2025

These Terms govern the services provided by Piperain (“the Agency”) to the Client.
By signing a quote, submitting payment, or accessing services delivered by the Agency, the Client confirms acceptance of these Terms.

If you do not agree to these Terms, do not engage Piperain’s services.

Scope of Services

The Agency manages cold outbound email campaigns on behalf of the Client.
Deliverables may include:

• Purchasing domains and email inboxes
• Setting up authentication & DNS records (SPF, DKIM, DMARC)
• Warming up inboxes and deliverability monitoring
• Outreach tool configuration & sending operations
• Monthly script writing (A/B tests + follow-ups)
• Lead list building & enrichment
• Inbox reply handling
• Forwarding interested responses to a shared Slack channel

Onboarding timeline

Onboarding begins once initial payment is received.
The Client has 15 days to complete onboarding requirements.

If the Client is unresponsive for 14+ days, campaigns may be paused or the engagement terminated.
Fees already paid remain due.

Payment terms

• Automatic billing every 30 days (recurring Subscription)
• Monthly campaign billing begins once sending starts, not during warm-up
• Setup fees and tooling costs are non-refundable
• Cancellation requires 7 days written notice before the next billing period

Pauses requested by Client:
• €1,000/month maintenance fee (domains, warmup, reputation)
• Without active maintenance → €2,500 restart fee

Chargebacks are not permitted. Disputes must be resolved directly with the Agency.

Ownership & Intellectual Property

• Domains, inboxes, sending assets, and tooling remain owned by the Agency
• Scripts & sequences are licensed during the engagement only
They cannot be reused post-termination without written approval
• Lead lists created specifically for the Client are owned by the Client

The Agency may transfer ownership of domains or inboxes at additional cost if agreed.

Confidentiality & Publicity

The Agency will keep Client information confidential.
Unless the Client requests in writing, the Agency may reference the Client’s name and logo in portfolio and commercial materials.

Do not contact list

The Client may provide a DNC list.
The Client is responsible for maintaining it.
The Agency cannot be liable in rare cases where prohibited contacts are reached due to data discrepancies.

Tools, Datas & Third party Dependencies

The Agency uses third-party providers such as Apollo, ZoomInfo, Lemlist, Clay, MillionVerifier, HubSpot, Domain, inbox providers etc.

The Agency cannot be responsible for:
• Data accuracy
• Deliverability changes
• Tool performance or outages
• Cost or policy changes made by third parties

The Client must comply with relevant tool terms and applicable laws.

Legal & Deliverability Limitations

Cold outreach involves inherent regulatory and deliverability constraints.
The Agency will follow best practices and comply with opt-out requests, however:

The Client accepts full responsibility for:
• Compliance with laws relevant to their audience
• Reputational, operational, or regulatory risk
• Responses or actions by email recipients
• Email provider filtering or deliverability shifts

The Agency does not guarantee:
• Specific reply rates or meeting volumes
• Inbox placement or deliverability percentages
• Prevention of complaints or spam flags

Revisions

The Client may request reasonable messaging revisions per campaign cycle.
Excessive revisions may incur additional fees.

Termination

Upon termination or non-payment:
• All sending stops immediately
• Tooling and domains revert to the Agency
• Script usage rights expire
• No refunds for prior periods

Reactivation may incur additional fees.

Non-Solicitation

Neither party may hire or solicit employees or contractors of the other party for 12 months after the engagement ends.

Liability Limitation

The Agency’s maximum liability is limited to the fees paid by the Client in the prior 30 days.
No indirect, consequential, or lost-profit damages can be claimed.

Governing Law

These Terms are governed by the laws of the Netherlands.
Jurisdiction is exclusive to Dutch courts.

Contact

For questions about these Terms:
📩 simon@piperain.io